Philips ultrasound platforms can have different software generations, applications and configuration requirements. A useful support request begins with the equipment details, so the proposed solution can be reviewed against the actual system.

What to check before requesting support

Collect the ultrasound model, serial number, installed software version, current system status and the feature or workflow you need. Screenshots of the relevant system screen can also make a technical review more accurate.

Software, applications and service options

Software support may relate to a version review, configuration guidance, workflow applications or licensed option availability. Compatibility should be confirmed before any software change, because available functions vary by model and installed configuration.

Technical guidance for biomedical teams

BME Service assists biomedical engineers and diagnostic centres with initial compatibility checks and supported technical guidance. We focus on understanding the requirement first, then outlining the appropriate service path.

Speak with the technical team

Send the model and software version through our contact page. We will review the request and advise on the next step.

Request Philips ultrasound technical support.