The Philips Actionable Tools Panel (ATP) can be part of a wider software workflow. When a panel feature, configuration or certificate-dependent process does not behave as expected, a clear technical review is more useful than a generic fix.

Capture the relevant system information

Record the product model, software version, workflow stage and any on-screen message. A screenshot that excludes patient or confidential data can help the technical team understand the situation.

Configuration-aware support

ATP behaviour may depend on the installed software environment and authorized configuration. BME Service reviews the details you provide and explains the appropriate support path without recommending credential, certificate or license bypasses.

Request assistance

Send a concise description of the issue together with your system details through our contact page.

Request Philips ATP technical support.